FAQs On Accounting, Bookkeeping & Payroll Services

At Finsmart Accounting, we believe in maintaining accuracy and transparency in our services and methodology. If anything remains unclear and you have a question not covered in this FAQ, please send us a message and we will be happy to get back.

FAQs

How does Outsourced Accounting work with Finsmart Accounting?

Our new-age technology, which works as your virtual/outsourced accountant/partner has become simple. You can opt for any of the following delivery models: Remote, Visit-based, or Dedicated Resource. We also customize the solution accordingly. Our team is well-trained to work on the accounting software of your preference to ensure deliveries are met as per the set deadlines.

How do I stay informed about work done by Finsmart Accounting?

We provide daily updates about “work done today” to clients via email. It is further followed by weekly review calls and monthly review management calls. This helps you to stay updated with your work status at any time. If you already have some reporting system working at your end then our teams will adapt to it. 

What time zone you work in?

We have the flexibility to work in any time zone as preferred by our clients, be it real-time, overlapping time, or offshore time zone.

Whether my data would remain safe and confidential?

As we deal with a lot of sensitive data of clients, security and confidentiality are our top priorities. Some of the measures we take include:
1) Limited Access to the Internet
2) Restricted Access to Data
3) Disabled USB ports
4) Secured Network
5) Continuous Monitoring
6) Strong Password Protected Systems
Also, while accessing the remote server of clients for input, we ensure that the data is accessed & kept on client servers only, ensuring security and that the custody of data always remains with you.

Is support included in the contract? Can I ask questions?

Yes! Support is included as part of the contract at no extra cost. We encourage our clients to ask as many questions as they want. A dedicated account manager will be assigned to you, who will be available over email or phone to resolve your queries. The turnaround time will be a day at max.

How does pricing work?

Our pricing works as a simple monthly subscription. It is based on the scale of operations and the scope of work outsourced to us.

Do you charge hourly fees if I have questions or need help?
No, there are no extra fees for asking questions – in fact, we encourage it. Your monthly plan price covers everything.
How do prices change as I grow? Will my plan price keep changing every month?

We understand the importance of predictability. Your prices won’t fluctuate every month. While our pricing is based on monthly transactions, there are only yearly changes to adjust for increments, or if there is a change in the scale or scope of work. A sudden increase in transactions might initiate a discussion, but it is mutually discussed and finalized.

What is your cancellation policy? What if I prepaid for the year?
We want you to work with Finsmart Accounting because you’re happy with the service, not because you signed a contract. You can cancel anytime with a three-month notice period and we will refund the balance amount.
Can I speak to someone who has or is working with you?
Yes of course! We want you to be sure that you are making the right decision by choosing us and hence we would be glad to share our references with whom we are working. However, this can be done after our initial discussions about your service requirements and our proposed service offering.

Get in touch with us