FAQs On Accounting, Bookkeeping & Payroll Services
At Finsmart Accounting, we believe in maintaining accuracy and transparency in our services and methodology. If anything remains unclear and you have a question not covered in this FAQ, please send us a message and we will be happy to get back.
FAQs
Our new-age technology, which works as your virtual/outsourced accountant/partner has become simple. You can opt for any of the following delivery models: Remote, Visit-based, or Dedicated Resource. We also customize the solution accordingly. Our team is well-trained to work on the accounting software of your preference to ensure deliveries are met as per the set deadlines.
We provide daily updates about “work done today” to clients via email. It is further followed by weekly review calls and monthly review management calls. This helps you to stay updated with your work status at any time. If you already have some reporting system working at your end then our teams will adapt to it.
We have the flexibility to work in any time zone as preferred by our clients, be it real-time, overlapping time, or offshore time zone.
As we deal with a lot of sensitive data of clients, security and confidentiality are our top priorities. Some of the measures we take include:
1) Limited Access to the Internet
2) Restricted Access to Data
3) Disabled USB ports
4) Secured Network
5) Continuous Monitoring
6) Strong Password Protected Systems
Also, while accessing the remote server of clients for input, we ensure that the data is accessed & kept on client servers only, ensuring security and that the custody of data always remains with you.
Yes! Support is included as part of the contract at no extra cost. We encourage our clients to ask as many questions as they want. A dedicated account manager will be assigned to you, who will be available over email or phone to resolve your queries. The turnaround time will be a day at max.
Our pricing works as a simple monthly subscription. It is based on the scale of operations and the scope of work outsourced to us.
We understand the importance of predictability. Your prices won’t fluctuate every month. While our pricing is based on monthly transactions, there are only yearly changes to adjust for increments, or if there is a change in the scale or scope of work. A sudden increase in transactions might initiate a discussion, but it is mutually discussed and finalized.