Finsmart Accounting believes in accuracy and transparency in both our bookkeeping and methodology. If anything remains unclear and you have a question not covered in this FAQ, please send us a message and we will be happy to get back.
Our pricing works as a simple monthly subscription. It is based on the scale of operations and the scope of work outsourced to us.
No, there are no extra fees for asking questions – in fact, we encourage it. Your monthly plan price covers everything.
We understand the importance of predictability. Your prices won’t fluctuate every month. While our pricing is based on monthly transactions, there are only yearly changes to adjust for increments, or if there is a change in the scale or scope of work. A sudden increase in transactions might initiate a discussion, but it is mutually discussed and finalized.
We want you to work with Finsmart Accounting because you’re happy with the service, not because you signed a contract. You can cancel anytime with a three-month notice period and we will refund the balance amount.
We provide daily updates about “work done today” to clients via email. It is further followed by weekly review calls and monthly review management calls. This helps you to stay updated with your work status at any time. If you already have some reporting system working at your end then our teams will adapt to it.
We have the flexibility to work in any time zone as preferred by our clients, be it real-time, overlapping time, or offshore time zone.
As we deal with a lot of sensitive data of clients, security and confidentiality are our top priorities. Some of the measures we take include:
1) Limited Access to the Internet
2) Restricted Access to Data
3) Disabled USB ports
4) Secured Network
5) Continuous Monitoring
6) Strong Password Protected Systems
Also, while accessing the remote server of clients for input, we ensure that the data is accessed & kept on client servers only, ensuring security and that the custody of data always remains with you.
Yes! Support is included as part of the contract at no extra cost. We encourage our clients to ask as many questions as they want. A dedicated account manager will be assigned to you, who will be available over email or phone to resolve your queries. The turnaround time will be a day at max.
Yes of course! We want you to be sure that you are making the right decision by choosing us and hence we would be glad to share our references with whom we are working. However, this can be done after our initial discussions about your service requirements and our proposed service offering.
Providing Accounting and Payroll Services Globally.
Please check your email inbox shortly for the link to download the requested ‘Workflow Journeys’ template.
